NEXUS PROTOCOL

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Privacy Policy

Last updated: 3 June 2026

Nexus Protocol is a symbolic identity and self-reflection experience. It is not a medical, psychological, psychiatric, therapeutic, or diagnostic service.

1. Who we are

This Privacy Policy explains how Nexus Protocol collects, uses, stores, and protects information when you use the app.

Contact: support@nexus-protocol.app

2. Information we collect

Depending on how you use Nexus Protocol, we may collect and store:

• Your user account identifier.
• Your email address, if provided.
• Your protocol answers and evaluation result.
• Your classification, such as Human, Hybrid, or Replicant.
• Generated Inner Portrait records.
• Generated Mirror Letter or Voice Transmission records, if used.
• Purchase entitlement records.
• Your Inner Portrait credit balance.
• Support messages if you contact us.
• Technical logs needed for security, debugging, abuse prevention, and app reliability.

3. Purchase information

Nexus Protocol uses Apple In-App Purchase only. Payments are processed by Apple. Nexus Protocol does not process, receive, or store your credit card number or full payment details.

We may store purchase-related entitlement data needed to provide app features, including product ID, transaction ID, purchase date, subscription entitlement status where applicable, and Inner Portrait credit balance.

Relevant product IDs

• shadow_dossier_monthly — Shadow Membership monthly subscription.
• nexus.inner_portrait.single — Reveal One Portrait consumable purchase.

4. AI-generated content

Nexus Protocol may use AI service providers to generate symbolic content such as text, images, or audio based on your protocol inputs and app interactions.

Generated content may be stored to provide app features, restore access, display your archive, or support app functionality.

Nexus Protocol does not provide medical, psychological, diagnostic, therapeutic, legal, financial, or safety advice. You should not rely on generated content for such decisions.

5. How we use information

• To operate the Nexus Protocol experience.
• To generate evaluations, classifications, portraits, letters, and voice transmissions.
• To manage Apple In-App Purchase entitlements.
• To track Inner Portrait credits.
• To provide support.
• To improve security and app reliability.
• To prevent abuse or unauthorized access.

6. Storage and security

Nexus Protocol uses cloud infrastructure and storage providers to operate the app and store account, evaluation, entitlement, and generated content records.

We use reasonable technical and organizational measures to protect data. No system can be guaranteed to be completely secure.

7. Data sharing

We do not sell your personal data.

We may share limited data with service providers only as necessary to operate the app, process AI-generated content, store data, provide support, or maintain security.

8. Payments and refunds

Apple manages billing, payment processing, subscriptions, cancellations, and refund requests for Apple In-App Purchases. Refund requests must be made through Apple.

9. Data retention

We keep data for as long as needed to provide the app, maintain your account, comply with legal obligations, resolve disputes, and enforce our terms.

10. Account and data deletion

You may request account or data deletion by contacting support@nexus-protocol.app.

Some data may need to be retained where required for security, fraud prevention, legal compliance, purchase records, or legitimate operational purposes.

11. Children

Nexus Protocol is not intended for children under the minimum age required by applicable law. If you believe a child has provided personal information, please contact us.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

13. Contact