We read every message. There is no bot, no ticket queue you'll get lost in, no escalation maze. If you write to us, a human reads it and replies.
Use the message form below to contact Nexus Protocol support directly. Your message is sent to our assistance inbox, and we answer by email.
Prefer to write right here? Send a message directly to Nexus Protocol support. We only use your reply email to answer your request.
We aim to reply within 48 hours on weekdays. Replies during weekends and holidays may take a little longer. If you do not hear from us within four days, please write again — emails sometimes go missing.
Open the app, tap Sign in, then Forgot password. We send a secure reset link to the email you used to create your account. If the email does not arrive, check your spam folder, then write to us.
Open the app, go to Settings → Account → Delete account. Your account and personal data are permanently removed within seven days. You can also request deletion by email.
No. Nexus Protocol is a cinematic self-reflection experience. Its classifications are fictional symbolic categories. The app does not provide medical, psychological, psychiatric, or diagnostic advice. See our Terms for the full statement.
Please tell us. Include the device model, the iOS version, and a short description of what you did and what happened. A screenshot or a short screen recording helps a lot.
We love this. Write to us with your idea. Even if we do not build it, every note shapes how the protocol evolves.
For press kits, partnerships, licensing, or installations, write to the same address with Press or Business in the subject line.
If you believe you have found a security issue, please write to us privately before sharing it publicly. We treat security reports with priority and will acknowledge yours quickly. For everything else privacy-related, see our Privacy Policy.
Operator: Nexus Protocol
Location: Barcelona, Spain
Email: support@nexus-protocol.app
A human reads every message. We will reply.